Splendid Stitches work with sustainably minded fashion brands and retailers to navigate the emerging and complex circular business model landscape. We analyse, identify and assist with implementation of the most impactful repairs services and other CBMs, to improve your profit and turnover, extend customer loyalty and enable us all to wear our favourite clothes for as long as possible.
Our clothes repairs consultancy and solutions services:
Splendid Stitches’ expertise spans top-line guidance to in-depth analysis and consultancy.
Need help with your circular business decisions, implementation or analysis? Send us an email on hello@splendidstitches.co.uk to start the conversation.
Or start with our 5 Strategic Questions about CBMs, join our Office Hours, book a 1-2-1 consultancy or ask us to Quote on your consultancy brief.
Splendid Stitches’ ethos:
When you choose to work with us, you also choose to work with:
- A company who constantly work to reduce our overall environmental footprint and expect to work with our partners to continuously improve their processes too.
- A company who puts collaboration and communication centre and expects our clients to be transparent and communicative too.
- A company who believe the journey to a sustainable and circular future is through learning and constant improvement.
Splendid Stitches work for a just transition to net zero via the enabling of circular business models to reduce waste and carbon emissions. We are proud to be a member of the following associations:
Who we’ve worked with:
Splendid Stitches have advised on and implemented clothes repairs services for some of the UK’s best loved independent and sustainable fashion brands, such as Palava and Baukjen.
We also support the charity sector and worked with charities such as SATCoL and Smart Works advising on repairs systems.
To find out more, see out Clients section.
How clothes maintenance services benefits your business
With more than half of UK adults saying they cannot sew and 57% looking for repairs services if an item breaks, repairs are an underexplored area of opportunity. For smaller fashion businesses in particular, offering repair services is a smart strategic opportunity that can boost turnover and profitability, build stronger customer relationships and strengthen sustainability and ESG reporting.
- Repairs create revenue: chargeable repairs provide a new revenue stream.
- Reduce Returns: When a minor flaw potentially can lead to a full return, a non-chargeable repair is often more cost effective than processing a return.
From a brand perspective, your repair service can play a major role in building customer loyalty:
Repairs services tell your customers your items are worth investing in
- Offering repairs proves your brand believes in longevity and your customer can trust you to put things right if things go awry.
- Splendid Stitches makes the process smooth and simple, reducing customer pain points.
- Sustainability in Action: repairs services proves that instead of just talking about sustainability, you’re actively demonstrating it. This builds trust and resonates with increasingly environmentally conscious consumers
Stay ahead of legislation and voluntary agreements
- Companies working towards BCorp certification or other credentials benefit from demonstrable waste reduction and C02 reduction models. Here repairs services can provide a useful framework.
- Extended Producer Responsibility regulations also require repairs options in certain markets, and repairs are likely to be extended to clothes and apparel in the coming years.
Build loyalty and create new revenue streams in a challenging market
- As consumers demand more sustainable business practices, and industry calls to reduce clothing waste and make more of what is in existence already, Repairs models offer benefits on the triple bottom line, and can be a new revenue stream, marketing differentiator and customer loyalty builder.
How to Get Started with Repair Services
Before you even get to the point of deciding which service providers to work with and what CBMs to embrace, we have put together a handy guide of the strategic questions to consider, in order to make CBMs work for you:
- What is the objective, and how will success be measured?
- Who will do the actual repairs?
- How will the customer get the item to the repairs facility and returned again?
- Who will pay for the repairs?
- How involved as a company do you want to be?
- Who in your team is responsible for implementing, managing and measuring success?
- What is your budget and timeline for implementation?
Still unsure where to start? Email us for the in-depth guide to how to approach setting up repairs services.
You can also join our on-line Office Hours, or book a 1-2-1 session with Splendid Stitches’ Founder, Nanna. With over 15 years experience of setting up and running repairs services for brands and retailers, we will find the solution that works for you.
